Customer Service is on my mind.
Having just returned from yet another trip to Europe, it was painfully obvious that the United States of America has fallen behind many countries in the area of client support, ranging from airline travel to simple customer support functions. Before any of my colleagues start calling and emailing me, call your own Customer Service centers as a customer and then fire away the comments; I make it a habit to call mine often. As for those tempted to bark anti-American slogans, please know that my family has four generations of paratroopers, including myself. I love my country and to witness its slide is disheartening to say the least.
Customer Service is on my mind.
Having just returned from yet another trip to Europe, it was painfully obvious that the United States of America has fallen behind many countries in the area of client support, ranging from airline travel to simple customer support functions. Before any of my colleagues start calling and emailing me, call your own Customer Service centers as a customer and then fire away the comments; I make it a habit to call mine often. As for those tempted to bark anti-American slogans, please know that my family has four generations of paratroopers, including myself. I love my country and to witness its slide is disheartening to say the least.
Allow me to offer a couple of brief examples of the lack of support and the appearance or reality of not caring, AT ALL, about customers.
Upon my arrival at the airport in Spain, I spent time looking for books, magazines, and anything else to occupy my mind as I traveled back to California. Hence, I boarded my American Airlines flight somewhere in the middle of the flow with my fellow passengers. Upon entering the cabin, I asked a question regarding seat numbers and I was given a shrug along with an insulting lesson on the alphabet. I chose to let it go.
A few minutes later, a male flight attendant was placing napkins on the tray tables and instead of reaching or handing the napkin to me; he threw it as if it were a playing card. Yes, he missed and hit me in the chest and continued on without so much as an apology.
The fun hadn’t stopped yet; I had also noticed that the two front seats beside me had not been awarded or sold. I found this interesting on such a long flight. A moment later, one of the pilots in uniform came out of the front of the plane and sat down in the unoccupied seat, took off his tie and shoes, and then was subsequently joined by a working flight attendant where they both proceeded to promptly sleep for hours. The remaining flight attendants appeared as though we were a bother, so after seven hours of this, I requested to speak with the head flight attendant. He had seen my alphabet lesson and the napkin being thrown at me, and as he put it, “That was way out of line.” When my flight attendant and pilot awoke, she came by to say she had also witnessed the napkin incident and spelling lesson and had found it appalling. The pilot had returned to the front, presumably to resume flying the aircraft.
Not long ago in Eastern Europe, I encountered two ladies; when asked if they cared to visit the USA, they responded with, “We have no desire to visit a police state since we used to live in one”. It is old news that we are often referred to inaccurately as a police state. What is not old news is the continued decline of service, support, and common decency among Americans. What I find even more alarming is that most people only seem to care when they are the customer.
This entry is a plea for each of us to do everything in our power to halt the continued decline in American prominence. Our children must to be taught better than this, and this type of indifference should never be allowed by our teammates. For those who may be a little cocky, think about this. The EU is larger and far from afraid of the USA, China has a better economy and a larger military, and an entire section of the Middle East hates us. Arrogance is never an answer; it is, however, a pitiful dodge of American responsibility.
Steve Bryson
Allow me to offer a couple of brief examples of the lack of support and the appearance or reality of not caring, AT ALL, about customers.
Upon my arrival at the airport in Spain, I spent time looking for books, magazines, and anything else to occupy my mind as I traveled back to California. Hence, I boarded my American Airlines flight somewhere in the middle of the flow with my fellow passengers. Upon entering the cabin, I asked a question regarding seat numbers and I was given a shrug along with an insulting lesson on the alphabet. I chose to let it go.
A few minutes later, a male flight attendant was placing napkins on the tray tables and instead of reaching or handing the napkin to me; he threw it as if it were a playing card. Yes, he missed and hit me in the chest and continued on without so much as an apology.
The fun hadn’t stopped yet; I had also noticed that the two front seats beside me had not been awarded or sold. I found this interesting on such a long flight. A moment later, one of the pilots in uniform came out of the front of the plane and sat down in the unoccupied seat, took off his tie and shoes, and then was subsequently joined by a working flight attendant where they both proceeded to promptly sleep for hours. The remaining flight attendants appeared as though we were a bother, so after seven hours of this, I requested to speak with the head flight attendant. He had seen my alphabet lesson and the napkin being thrown at me, and as he put it, “That was way out of line.” When my flight attendant and pilot awoke, she came by to say she had also witnessed the napkin incident and spelling lesson and had found it appalling. The pilot had returned to the front, presumably to resume flying the aircraft.
Not long ago in Eastern Europe, I encountered two ladies; when asked if they cared to visit the USA, they responded with, “We have no desire to visit a police state since we used to live in one”. It is old news that we are often referred to inaccurately as a police state. What is not old news is the continued decline of service, support, and common decency among Americans. What I find even more alarming is that most people only seem to care when they are the customer.
This entry is a plea for each of us to do everything in our power to halt the continued decline in American prominence. Our children must to be taught better than this, and this type of indifference should never be allowed by our teammates. For those who may be a little cocky, think about this. The EU is larger and far from afraid of the USA, China has a better economy and a larger military, and an entire section of the Middle East hates us. Arrogance is never an answer; it is, however, a pitiful dodge of American responsibility.
Steve Bryson
Global Electronic Technology, Inc. is a registered ISO/MSP for Merrick Bank, South Jordan, UT, FDIC insured.
Copyright © 2002-2008. Global Electronic Technology, Inc, All Rights Reserved.
Customer Service
Customer Service is on my mind.
Having just returned from yet another trip to Europe, it was painfully obvious that the United States of America has fallen behind many countries in the area of client support, ranging from airline travel to simple customer support functions. Before any of my colleagues start calling and emailing me, call your own Customer Service centers as a customer and then fire away the comments; I make it a habit to call mine often. As for those tempted to bark anti-American slogans, please know that my family has four generations of paratroopers, including myself. I love my country and to witness its slide is disheartening to say the least.
Customer Service is on my mind.
Having just returned from yet another trip to Europe, it was painfully obvious that the United States of America has fallen behind many countries in the area of client support, ranging from airline travel to simple customer support functions. Before any of my colleagues start calling and emailing me, call your own Customer Service centers as a customer and then fire away the comments; I make it a habit to call mine often. As for those tempted to bark anti-American slogans, please know that my family has four generations of paratroopers, including myself. I love my country and to witness its slide is disheartening to say the least.
Allow me to offer a couple of brief examples of the lack of support and the appearance or reality of not caring, AT ALL, about customers.
Upon my arrival at the airport in Spain, I spent time looking for books, magazines, and anything else to occupy my mind as I traveled back to California. Hence, I boarded my American Airlines flight somewhere in the middle of the flow with my fellow passengers. Upon entering the cabin, I asked a question regarding seat numbers and I was given a shrug along with an insulting lesson on the alphabet. I chose to let it go.
A few minutes later, a male flight attendant was placing napkins on the tray tables and instead of reaching or handing the napkin to me; he threw it as if it were a playing card. Yes, he missed and hit me in the chest and continued on without so much as an apology.
The fun hadn’t stopped yet; I had also noticed that the two front seats beside me had not been awarded or sold. I found this interesting on such a long flight. A moment later, one of the pilots in uniform came out of the front of the plane and sat down in the unoccupied seat, took off his tie and shoes, and then was subsequently joined by a working flight attendant where they both proceeded to promptly sleep for hours. The remaining flight attendants appeared as though we were a bother, so after seven hours of this, I requested to speak with the head flight attendant. He had seen my alphabet lesson and the napkin being thrown at me, and as he put it, “That was way out of line.” When my flight attendant and pilot awoke, she came by to say she had also witnessed the napkin incident and spelling lesson and had found it appalling. The pilot had returned to the front, presumably to resume flying the aircraft.
Not long ago in Eastern Europe, I encountered two ladies; when asked if they cared to visit the USA, they responded with, “We have no desire to visit a police state since we used to live in one”. It is old news that we are often referred to inaccurately as a police state. What is not old news is the continued decline of service, support, and common decency among Americans. What I find even more alarming is that most people only seem to care when they are the customer.
This entry is a plea for each of us to do everything in our power to halt the continued decline in American prominence. Our children must to be taught better than this, and this type of indifference should never be allowed by our teammates. For those who may be a little cocky, think about this. The EU is larger and far from afraid of the USA, China has a better economy and a larger military, and an entire section of the Middle East hates us. Arrogance is never an answer; it is, however, a pitiful dodge of American responsibility.
Steve Bryson
Allow me to offer a couple of brief examples of the lack of support and the appearance or reality of not caring, AT ALL, about customers.
Upon my arrival at the airport in Spain, I spent time looking for books, magazines, and anything else to occupy my mind as I traveled back to California. Hence, I boarded my American Airlines flight somewhere in the middle of the flow with my fellow passengers. Upon entering the cabin, I asked a question regarding seat numbers and I was given a shrug along with an insulting lesson on the alphabet. I chose to let it go.
A few minutes later, a male flight attendant was placing napkins on the tray tables and instead of reaching or handing the napkin to me; he threw it as if it were a playing card. Yes, he missed and hit me in the chest and continued on without so much as an apology.
The fun hadn’t stopped yet; I had also noticed that the two front seats beside me had not been awarded or sold. I found this interesting on such a long flight. A moment later, one of the pilots in uniform came out of the front of the plane and sat down in the unoccupied seat, took off his tie and shoes, and then was subsequently joined by a working flight attendant where they both proceeded to promptly sleep for hours. The remaining flight attendants appeared as though we were a bother, so after seven hours of this, I requested to speak with the head flight attendant. He had seen my alphabet lesson and the napkin being thrown at me, and as he put it, “That was way out of line.” When my flight attendant and pilot awoke, she came by to say she had also witnessed the napkin incident and spelling lesson and had found it appalling. The pilot had returned to the front, presumably to resume flying the aircraft.
Not long ago in Eastern Europe, I encountered two ladies; when asked if they cared to visit the USA, they responded with, “We have no desire to visit a police state since we used to live in one”. It is old news that we are often referred to inaccurately as a police state. What is not old news is the continued decline of service, support, and common decency among Americans. What I find even more alarming is that most people only seem to care when they are the customer.
This entry is a plea for each of us to do everything in our power to halt the continued decline in American prominence. Our children must to be taught better than this, and this type of indifference should never be allowed by our teammates. For those who may be a little cocky, think about this. The EU is larger and far from afraid of the USA, China has a better economy and a larger military, and an entire section of the Middle East hates us. Arrogance is never an answer; it is, however, a pitiful dodge of American responsibility.
Steve Bryson
Global Electronic Technology, Inc. is a registered ISO/MSP for Merrick Bank, South Jordan, UT, FDIC insured.
Copyright © 2002-2009. Global Electronic Technology, Inc, All Rights Reserved.